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At Fly Gear Shop, we stand behind our “Guide-Approved” gear with the same confidence we have in our premium fly fishing products. While we meticulously inspect every item before shipping, we understand that sometimes a return or exchange is necessary. This policy outlines our straightforward process to ensure your satisfaction.

Our Return Commitment

We offer a 15-day return window from the date of delivery for most items in their original, unused condition with all tags and packaging intact. All returns require prior authorization.

Non-Returnable Items:

  • DVDs & Digital Content (once opened or accessed)
  • Custom or Special Order Items (including personalized fly tying furniture)
  • Used or Damaged Products (unless received in such condition)

Return Process

  1. Request Authorization: Email our San Diego team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Package Securely: Use original packaging whenever possible. For rods, use the crush-proof tube they arrived in.
  4. Ship Your Return: Send to our San Diego headquarters at your expense (unless the return is due to our error).

Exchange Process

Follow the same steps as returns, clearly indicating your desired exchange item. We’ll process exchanges once we receive the original item.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Appearance in Your Account: 5-10 business days depending on your financial institution

Note: Shipping costs are non-refundable unless the return results from our error.

International Returns

For our global customers (excluding certain Asian regions):

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service (DHL/FedEx)
  • Refunds will be issued in USD

Return Request Template

Copy and paste this template into your email to expedite processing:

Subject: Return Authorization Request – Order #[Your Order Number] Dear Fly Gear Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item Name: – Reason for Return/Exchange: – Preferred Resolution: (Refund / Exchange for [Specific Item]) I confirm the item is in its original condition with all packaging and tags. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive damaged goods or incorrect items, contact us immediately at [email protected] with photos of the issue. We’ll arrange for expedited replacement at no cost to you, following our “Guide-Approved Packing Protocol” for quality assurance.

Questions?

Our San Diego-based team is as responsive as a well-balanced fly rod. Contact us at:

Fly Gear Shop
687 Pike Street
San Diego, CA 92123
United States
Email: [email protected]

We handle your returns with the same precision we apply to selecting premium hooks and fly tying materials – ensuring every interaction with Fly Gear Shop meets the high standards anglers expect.